Privacy Policy

1. Information We Collect

When you use HamroDocument, we collect the following types of information:

• Account Information: Name, email address, phone number, and account type (Individual or Organisation)
• Company Data: Company name, registration details, shareholder information, director details, and capital structure that you enter for document generation
• Payment Information: Billing details and transaction records for paid subscriptions (processed through secure payment gateways)
• Usage Data: Pages visited, features used, browser type, device information, and IP address

2. How We Use Your Information

We use collected information to:

• Provide and maintain the document generation service
• Process your subscription payments
• Send important service updates and notifications
• Improve the Platform's features and user experience
• Provide customer support
• Comply with legal obligations under Nepalese law

3. Data Storage & Security

We take the security of your data seriously:

• All data is stored on secure servers with encryption at rest and in transit
• Access to user data is restricted to authorized personnel only
• We use industry-standard security measures including SSL/TLS encryption
• Regular security audits are conducted to identify and address vulnerabilities
• Passwords are hashed and never stored in plain text

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• Service Providers: With trusted third-party services that assist in operating the Platform (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to users

5. Your Rights

You have the right to:

• Access and review the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Export your company data in standard formats

6. Cookies

We use cookies to:

• Keep you logged in during your session
• Remember your preferences and settings
• Analyze Platform usage for improvements

You can disable cookies in your browser settings, but some features of the Platform may not function properly without them.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days for backup and legal compliance purposes, after which it is permanently deleted.

8. Children's Privacy

HamroDocument is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or a prominent notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at support@hamrodocument.com.